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Terms & Conditions
FREQUENTLY ASKED QUESTIONS
What is the Eligibility to hire a self-drive car?
Customer'sminimum age should be 24 years
Customer must posses original Driving license and ID proof (Aadhar card/passport); for Foreign nationals they should have International Driving Permit with Driving license
Customer's booking name and the name in the Driving license should be the same
What are the documents needed for proof?
Original Driving license and ID proof (Aadhar card/passport) must be submitted and can be taken back after the ride.
To have a quick booking, you can upload it before the trip itself, so that verification will be completed before your trip.
At what time for the documents to be uploaded and security deposit made?
For the access of the booking, you can upload the documents prior to the booking itself, and also it will be physically verified, at the time of booking.
Both the sides of the proofs must be uploaded for the verification.
May i know the Cancellation policy?
Booking cancelled prior to 24 hours of booking-time, no charges will be deducted
Booking cancelled within 24 hours of booking-time, 50% of the total fee or processing fee will alone be deducted.
Booking cancelled at the time of pick up or after that, no fee will be refunded.
For hourly rental pickups, no refund can be processed with cancellation.
If the necessary documents are not provided at the time of booking, Comfort Carz have the rights to cancel the booking.
What is the procedure for sign the agreement document?
A short agreement and car checklist to be signed at the time of picking up the car.
Is there any geographical areas prohibited for self-rental cars?
Other Country drives are not accessible with Comfort carz
Places like snowy, rocky, sand dunes, rocky terrains and Jammu and Kashmir, Ladakh are prohibited
Can Anyone get home delivery of the car?
Yes, it can be booked for home delivery, for the accessible areas-charges will be added accordingly
Is there any parking fee need to be paid by /customer?
Yes, parking fee, toll fee and state fee to be paid by customer
May i know how many kilometers per day?
You can drive 300 Kilometers per day
What is the minimum booking duration?
Minimum booking duration will be 12 hours
What are the mode of payment accepted by Comfortcarz?
Comfortcarz accepts payment through Credit Card, Debit card, Wallet, Net banking, UPI. The customers are requested to make a payment in advance through app or website or link shared by our support team. We do not accept cash as mode of payment
How will the invoice/bill generated?
Within 24 hours by the end of booking invoice will be generated and will be sent to the registered email id
Maximum speed limit for driving a self-rental car?
Speed limit will be 80 km/hr
If exceeded two warnings will be provided, after which you will be liable to fines.